Shipping and Returns Policy

  • Return and Exchanges:


  • Before you return a MILAWAT FREE product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
  • In spite of these variables, at MILAWAT FREE we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase. Please read below our return & exchange policies before you return any item.
  • Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description. 
    • Personal care/beauty products
    • Organic food
    • Discounted products (all items listed under SALE category).


  • Reverse Pick up Policy:


We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on (Phone: 91-240-6651800, +91-9404072020) or e-mail us (wecare@ Within 10 days from the date of delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that the returned merchandize is unused, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the tags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 4 business days from the date of request.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days.

Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.

For more details, please call us on our customer care number (Phone: 91-240-6651800, +91-9404072020) or e-mail us ([email protected]).


  • Return Policy:


  • MILAWAT FREE reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
  • Our products are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
  • You can return/exchange in 30 days after date of delivery, but under the condition that MILAWAT FREE customer service is intimated within 10 days of delivery of the goods to your address.
  • MILAWAT FREE will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Transportation charges will not be refunded and customers are required to pay for the Transportation costs to return the goods to the applicable return address if the pin code is out of pick-up location.
  • Please note that only defective items are accepted at our CT center. All other products must be sent to our office in Aurangabad, Maharashtra, India.
  • Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.

For the India, please ship to the following address:


Ekologie Forte Pvt. Ltd.

B No. 310, Sai Trade Center, Beside Sales Tax Office,

Railway Station, Aurangabad – 431005,

Maharashtra, India

Phone: 91-240-6651800, +91-9404072020

Email: [email protected]

For Kenya, please ship to the following address:

Ekologie Forte Pvt. Ltd.

PO Box – 93662-80100

Plot No: 1966, Sec V Mn, Mikindani, Mombasa

Mainland North, Mombasa, Kenya

Email- [email protected]

Telephone: +254-742142096


  • Claiming Refunds:


  • For Credit Card/Debit Card/Net banking or Paypal Transactions:
  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
  • If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where MILAWAT FREE has erroneously sent you a wrong item / colour / size.
  • Refunds will only be done in the following cases:
  • Genuine sizing issues, only for unused products with tags. Please review our product guides carefully before making your purchase.
  • Genuine quality issues.
  • Packages lost in transit.
  • In case MILAWAT FREE discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case MILAWAT FREE discovers that a wrong item has been shipped to you.
  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.


  • No refunds will be given in the following cases:


  • In case of minor variations. With products there will always be some variation between products.
  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.


  • Note:


  • Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

         Subject to Aurangabad, Maharashtra Jurisdiction.